Once your order is processed for delivery, we will send you an email with the tracking details.
Shipping and Delivery FAQs
No. You’re welcome to order anything you like, there is no minimum order.
We use a courier service for deliveries – your order will be delivered directly to your door. All delivery and tracking information will be emailed to you at once your order has been processed and dispatched.
Courier service delivers to your chosen address on weekdays from 8am to 5pm (excluding public holidays).
Store Pick Up (Currently Unavailable)
You may take delivery by either you or your collection agent collecting from us at 31 Monty Naicker Road, Durban, 4001. Collection hours: weekdays: 8.30 am – 4.30pm (excluding public holidays).
Please bring your identity document or valid driver’s license and our invoice with you for the purposes of validating your collection.
(Note that delivery estimates include 1 – 2 days for processing. This time allows for credit card and EFT payments to reflect in our account.)
You should receive your order within 7 working days.
Your order should be delivered with 7-10 working days depending on your area of delivery.
However, should there be any disruption at South African Post Office, it may take longer.
The cost of delivery is calculated according to:
- delivery method (courier service or the post office);
- weight and volume of the items;
- location of delivery.
Once you have completed your shopping, click on your trolley and proceed to checkout.
Choose the most suitable shipping options, based on your needs. The cost of shipping will automatically update.
The courier company will leave a calling card with information on how to contact them.
You may be required to pick up your order from the courier depot.
If you have missed your delivery and incur re-delivery fees, The Spice Emporium will not be held liable.
Currently, we do not offer international shipping from our website. However, if you email email@example.com, we will do our best to assist you.
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