Once your order is processed for delivery, we will send you an email with the tracking details.
Shipping and Delivery FAQs
No. You’re welcome to order anything you like, there is no minimum order.
We use a courier service for deliveries – your order will be delivered directly to your door. All delivery and tracking information will be emailed to you at once your order has been processed and dispatched.
Courier service delivers to your chosen address on weekdays from 8am to 5pm (excluding public holidays).
Store Pick Up (Currently unavailable)
You may take delivery by either you or your collection agent collecting from us at 31 Monty Naicker Road, Durban, 4001. Collection hours: weekdays: 8.30 am – 4.30pm (excluding public holidays).
Please bring your identity document or valid driver’s license and our invoice with you for the purposes of validating your collection.
You should receive your order within 7 working days.
(Note that delivery estimates exclude 1 – 2 days for processing. This time allows for credit card and EFT payments to reflect in our account.)
We do our best to get your order to you as fast as possible. However, if there is a delay for any reason, we will notify you by email or phone.
Due to the constraints on supply, staff and courier delivery, orders may take longer than normal.
Delivery is charged according to area:
Durban, PMB and Richards Bay
Main centres around South Africa (JHB, Cape Town, Bloemfontein etc)
During lockdown, we are offering free shipping to orders over R750 to main centres.
Should your delivery address fall outside a main centre or incur additional charges from our courier due to weight, we subside delivery and will contact you regarding additional payment or you can cancel your order for a full refund.
We reserve the right to cancel your order should you not wish to make payment.
The courier company will leave a calling card with information on how to contact them.
You may be required to pick up your order from the courier depot.
If you have missed your delivery and incur re-delivery fees, The Spice Emporium will not be held liable.
Currently, we do not offer international shipping from our website. However, if you email firstname.lastname@example.org, we will do our best to assist you.
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