Shipping and delivery

Click on the topics below to view the related FAQs

Shipping and Delivery FAQs

Is there a minimum order delivery?

No. You’re welcome to order anything you like, there is no minimum order.

What are my delivery options?

Courier

We use a courier service for deliveries – your order will be delivered directly to your door. All delivery and tracking information will be emailed to you at once your order has been processed and dispatched.

Courier service delivers to your chosen address on weekdays from 8am to 5pm (excluding public holidays).

 

Store Pick Up (Currently Unavailable)

You may take delivery by either you or your collection agent collecting from us at 31 Monty Naicker Road, Durban, 4001. Collection hours: weekdays: 8.30 am – 4.30pm (excluding public holidays). 

Please bring your identity document or valid driver’s license and our invoice with you for the purposes of validating your collection.

 

How long will my delivery take?

(Note that delivery estimates include 1 – 2 days for processing. This time allows for credit card and EFT payments to reflect in our account.)

Courier

You should receive your order within 7 working days.

Post Office

Your order should be delivered with 7-10 working days depending on your area of delivery.
However, should there be any disruption at South African Post Office, it may take longer. 

How much does delivery cost?

The cost of delivery is calculated according to:

  1. delivery method (courier service or the post office);
  2. weight and volume of the items;
  3. location of delivery.

 

Once you have completed your shopping, click on your trolley and proceed to checkout.
Choose the most suitable shipping options, based on your needs. The cost of shipping will automatically update.

What if I’m away at the time of delivery?

The courier company will leave a calling card with information on how to contact them.

You may be required to pick up your order from the courier depot.

If you have missed your delivery and incur re-delivery fees, The Spice Emporium will not be held liable.

What if there is something missing/broken in my order?

Please contact us within 24 hours of receiving your order at orders@spiceemporium.co.za or call +27 31 332 5888 and have your order number with you and we will do our best to assist you. Please read our returns policy in our terms of trade

Do you deliver internationally?

Currently, we do not offer international shipping from our website. However, if you email orders@spiceemporium.co.za, we will do our best to assist you.

How can I track my order?

Once your order is processed for delivery, we will send you an email with the tracking details. 

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