If you are not completely satisfied with the products purchased via the Website or from its actual store, The Spice Emporium will accept the return of products subject to this returns policy.
An unwanted product may be returned or exchanged provided: (i) it is undamaged and unused, with original labels attached; (ii) it is in its original packaging, which must be undamaged and unopened; (iii) it is complete and not missing any accessories or parts; (iv) it is not a product which has been customised to your specifications; (v) it is not a voucher; (vi) you email your request to “firstname.lastname@example.org” within 10 business days of delivery and (vi) you bear the cost of return delivery. The Spice Emporium will replace the product or refund you with the purchase price of the product at its discretion.
If The Spice Emporium accidentally delivers the incorrect product it will collect the product from you at no charge and at your choosing. The Spice Emporium will deliver the correct product to you (if the correct product is available) or effect a refund / credit in your favour.
Should a product be defective, damaged or missing any parts or accessories at the time of delivery / collection, please notify The Spice Emporium within 24 hours of delivery by emailing “email@example.com”, and The Spice Emporium will collect the product from you at no charge. Provided the product is returned to The Spice Emporium within 6 months of delivery, The Spice Emporium will at your choosing repair or replace the product or refund you with the purchase price of the product.
Products will not be accepted by The Spice Emporium as defective which present: (i) faults from normal wear and tear; (ii) damage from abuse, negligent or incorrect use or inadequate care; (iii) damage from electrical surges; (iv) damage from atmospheric corrosion; (v) damage from unauthorised alterations to the product or (vi) damage from invasive inspections of the product.
Both unwanted or defective products may only be exchanged, repaired or refunded if you present to The Spice Emporium: (i) all accessories and parts that were sold with the product and (ii) proof of purchase of the product in the form of the official sales record provided to you by The Spice Emporium, legible in every respect.
Where you have used a voucher to purchase a product that you later return for a refund in accordance with this returns policy, The Spice Emporium will provide you with a refund in the form of a replacement voucher or an account credit.
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, The Spice Emporium reserves the right (subject to applicable law) only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with this returns policy, you may be liable to reimburse The Spice Emporium for the cost of collecting the product from you and the cost of having the product returned to you.